Returns & Exchanges
At Horze, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns on all eligible equestrian gear and apparel.
Initiate Your Return
Log in to your account and select the items you wish to return from your order history to generate a return authorization and shipping label.
Pack Your Gear
Place the unused items in their original packaging, ensuring all tags are attached and the products are clean and free of horse hair or debris.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund back to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing